Status of Shareware Orders

Please note that we don’t sell software registration keys ourselves. All orders are exclusively handled by our reseller share*it!. For this reason it is neither legally, nor technically possible to track and trace orders via our web site. Further information about placing orders and the delivery procedure is available on our detailed page Frequently Asked Questions.

To track your order, please use the Customer Care Center of share*it!. Press the button My account in the upper right corner after you have directed your browser to that web page.

Delivery not received?

If you think a registration key you have placed an order for has mistakenly not been delivered to you, please use the following instructions:

1. Please use your invoice to verify if the registration info should have already been sent to you. You’ll find the latest possible delivery date in the column Description of share*it!’s invoice with the label Delivery date: no later than….
2. Please check which e-mail address you had specified for delivery of the registration info and verify that actually no delivery e-mail has been received in its mailbox. In nearly all cases, a misconfigured junk mail or content filter in your mail application or at your Internet Service Provider is responsible for messages not being received correctly. For this reason, please check all the filtering tools you are currently using.
3. If the last two items were unsuccessful, please fill out the form below to submit an internal investigation request to us.

Internal Investigation Request for Unreceived Products